Thunderbolt 3 to Thunderbolt adapter on MSI Z16 Creator... Blue screen
Hello,
I am trying to use this adapter (TBT3TBTADAP) on a new Win 10 64 MSI Creator Z16 laptop. It has 2 USB C thunderbolt 4 capable ports.
When I plug the adapter in the left side port, nothing happens. And plugging in the right side port results in a BSOD.
Here's the Whocrashed anlysis result :
On Tue 15/02/2022 17:37:46 your computer crashed or a problem was reportedcrash dump file: C:\WINDOWS\MEMORY.DMP
This was probably caused by the following module: tbtbusdrv.sys (0xFFFFF8046C704D80)
Bugcheck code: 0x7E (0xFFFFFFFFC0000005, 0xFFFFF8046C704D80, 0xFFFF8307CBB2E778, 0xFFFF8307CBB2DFB0)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
file path: C:\WINDOWS\system32\drivers\tbtbusdrv.sys
product: Thunderbolt(TM) Bus Driver
company: Intel Corporation
description: Thunderbolt(TM) Bus Driver
Bug check description: This bug check indicates that a system thread generated an exception that the error handler did not catch.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: tbtbusdrv.sys (Thunderbolt(TM) Bus Driver, Intel Corporation).
Google query: tbtbusdrv.sys Intel Corporation SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Can someone help me on this subject please ?
Thanks a lot in advance !
Best Answer
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Hello Nanolab, thanks for posting on Community! Unfortunately, the TBT3TBTADAP is not compatible with Thunderbolt 4 computers, per the compatibility notes from the product page:
I’m sorry I don’t have better news for you, but this isn’t something we expect to work correctly with a Thunderbolt 4 laptop such as the MSI Creator Z16. Hopefully, you can return the adapter if you’re within the return period of the place of purchase or repurpose it for use with a Thunderbolt 3 laptop. Additional information about the features and compatibility of this adapter can be found on the Technical Specifications tab of the product page here: https://www.startech.com/tbt3tbtadap
Atha
4
Answers
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Hello Nanolab, thanks for posting on Community! Unfortunately, the TBT3TBTADAP is not compatible with Thunderbolt 4 computers, per the compatibility notes from the product page:
I’m sorry I don’t have better news for you, but this isn’t something we expect to work correctly with a Thunderbolt 4 laptop such as the MSI Creator Z16. Hopefully, you can return the adapter if you’re within the return period of the place of purchase or repurpose it for use with a Thunderbolt 3 laptop. Additional information about the features and compatibility of this adapter can be found on the Technical Specifications tab of the product page here: https://www.startech.com/tbt3tbtadap
Atha
4 -
Thank a lot for your help !
Now to find if such an adapter exists somewhere....
My Startech is still used on another th3 laptop anyway.
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