Thunderbolt 3 to Thunderbolt adapter on MSI Z16 Creator... Blue screen

Nanolab
Nanolab
edited February 2022 in Docks, Hubs, Display Adapters

Hello,

I am trying to use this adapter (TBT3TBTADAP) on a new Win 10 64 MSI Creator Z16 laptop. It has 2 USB C thunderbolt 4 capable ports.

When I plug the adapter in the left side port, nothing happens. And plugging in the right side port results in a BSOD.

Here's the Whocrashed anlysis result :

On Tue 15/02/2022 17:37:46 your computer crashed or a problem was reportedcrash dump file: C:\WINDOWS\MEMORY.DMP

This was probably caused by the following module: tbtbusdrv.sys (0xFFFFF8046C704D80)

Bugcheck code: 0x7E (0xFFFFFFFFC0000005, 0xFFFFF8046C704D80, 0xFFFF8307CBB2E778, 0xFFFF8307CBB2DFB0)

Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

file path: C:\WINDOWS\system32\drivers\tbtbusdrv.sys

product: Thunderbolt(TM) Bus Driver

company: Intel Corporation

description: Thunderbolt(TM) Bus Driver

Bug check description: This bug check indicates that a system thread generated an exception that the error handler did not catch.

A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: tbtbusdrv.sys (Thunderbolt(TM) Bus Driver, Intel Corporation).

Google query: tbtbusdrv.sys Intel Corporation SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

Can someone help me on this subject please ?

Thanks a lot in advance !

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Best Answer

  • AthaT
    AthaT StarTech.com Employee
    Answer ✓

    Hello Nanolab, thanks for posting on Community! Unfortunately, the TBT3TBTADAP is not compatible with Thunderbolt 4 computers, per the compatibility notes from the product page:

    1.png


    I’m sorry I don’t have better news for you, but this isn’t something we expect to work correctly with a Thunderbolt 4 laptop such as the MSI Creator Z16. Hopefully, you can return the adapter if you’re within the return period of the place of purchase or repurpose it for use with a Thunderbolt 3 laptop. Additional information about the features and compatibility of this adapter can be found on the Technical Specifications tab of the product page here: https://www.startech.com/tbt3tbtadap

    Atha

Answers

  • AthaT
    AthaT StarTech.com Employee
    Answer ✓

    Hello Nanolab, thanks for posting on Community! Unfortunately, the TBT3TBTADAP is not compatible with Thunderbolt 4 computers, per the compatibility notes from the product page:

    1.png


    I’m sorry I don’t have better news for you, but this isn’t something we expect to work correctly with a Thunderbolt 4 laptop such as the MSI Creator Z16. Hopefully, you can return the adapter if you’re within the return period of the place of purchase or repurpose it for use with a Thunderbolt 3 laptop. Additional information about the features and compatibility of this adapter can be found on the Technical Specifications tab of the product page here: https://www.startech.com/tbt3tbtadap

    Atha

  • Nanolab
    Nanolab

    Thank a lot for your help !


    Now to find if such an adapter exists somewhere....

    My Startech is still used on another th3 laptop anyway.

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