What do I do if only the video portion of my Thunderbolt device is working on my Windows computer? - StarTech.com IT Pro Community
<main> <article class="userContent"> <p>When you connect a Thunderbolt™ device to any Windows operating system that can support Thunderbolt 3, a pop-up message appears. To use your Thunderbolt 3 device do one of the following:</p><ul><li>Select <strong>Connect Only Once</strong>.</li><li>Select <strong>Always Connect</strong>.</li></ul><p><strong>Caution! </strong>If you select <strong>Do Not Connect</strong>, only video will pass through on your Thunderbolt 3 device.</p><p>If you accidentally set a Thunderbolt™3 device to not connect to your computer when prompted by the system, you can force the software to prompt you again for authentication. To do so, complete the following:</p><ol><li>Right-click the <strong>Thunderbolt</strong> icon.</li><li>Click <strong>Approve Attached Devices</strong>.</li><li>Select the Thunderbolt 3 port that you want to authenticate.</li></ol><p></p><p><br></p><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line">This FAQ applies to these products:</p><p class="blockquote-line"><a href="https://community.startech.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fwww.startech.com%2Fen-us%2Fhdd%2Fbndtb4m2e1" rel="nofollow noreferrer ugc">BNDTB4M2E1</a> <a href="https://community.startech.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fwww.startech.com%2Fen-us%2Fcards-adapters%2Ftb31pciex16" rel="nofollow noreferrer ugc">TB31PCIEX16</a> <a href="https://community.startech.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fwww.startech.com%2Fen-us%2Fcards-adapters%2Ftb3cdk2dp" rel="nofollow noreferrer ugc">TB3CDK2DP</a> <a href="https://community.startech.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fwww.startech.com%2Fen-us%2Fcards-adapters%2Ftb3dk2dhv" rel="nofollow noreferrer ugc">TB3DK2DHV</a> <a href="https://community.startech.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fwww.startech.com%2Fen-us%2Fcards-adapters%2Ftb3dk2dppd" rel="nofollow noreferrer ugc">TB3DK2DPPD</a> <a href="https://community.startech.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fwww.startech.com%2Fen-us%2Fcards-adapters%2Ftb3dk2dpw" rel="nofollow noreferrer ugc">TB3DK2DPW</a> <a href="https://community.startech.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fwww.startech.com%2Fen-us%2Fcards-adapters%2Ftb3dkdpmaw" rel="nofollow noreferrer ugc">TB3DKDPMAW</a> <a href="https://community.startech.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fwww.startech.com%2Fen-us%2Fcards-adapters%2Ftb3dkm2dp" rel="nofollow noreferrer ugc">TB3DKM2DP</a> <a href="https://community.startech.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fwww.startech.com%2Fen-us%2Fcards-adapters%2Ftb3dkm2hd" rel="nofollow noreferrer ugc">TB3DKM2HD</a> <a href="https://community.startech.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fwww.startech.com%2Fen-us%2Fcards-adapters%2Ftb3dock2dppd" rel="nofollow noreferrer ugc">TB3DOCK2DPPD</a></p></div></div><p><br></p> </article> </main>
