Why are SVID2USB23 audio and video devices both showing up as audio devices in Device Manager in Windows? - StarTech.com IT Pro Community
<main> <article class="userContent"> <p>In some cases, both the video and audio devices show up in Device Manager as an audio device. To resolve this issue, complete the following:</p><ol><li>Press the <strong>Windows</strong> key + <strong>R</strong>, type <strong>devmgmt.msc</strong>, and press <strong>Enter</strong> to open the Device Manager.</li><li>Right-click the device and click <strong>Uninstall</strong>.</li><li>Select the <strong>Delete the driver software for this device</strong> checkbox, if available.</li><li>Click <strong>OK</strong>.</li><li>Repeat steps 1 to 3 for the second device.</li><li>After both devices are uninstalled, click the <strong>Action</strong> menu and click <strong>Scan for hardware changes</strong>.</li></ol><p>To download the latest drivers for your product, complete the following:</p><ol><li>Navigate to the StarTech.com website (<a href="https://community.startech.com/home/leaving?allowTrusted=1&target=http%3A%2F%2Fwww.startech.com%2FDownloads" rel="nofollow noreferrer ugc">http://www.startech.com/Downloads</a>) and download the latest drivers for your product. You can find the part number and product ID on the product’s packaging.</li><li><strong>Note:</strong> Windows usually saves the files to the <strong>Downloads</strong> folder that is associated with your user account on the drive where Windows is installed (for example, C:\Users\<em>your_name</em>\Downloads).</li><li>After the download is complete, right-click the zip folder that you downloaded, click <strong>Extract All</strong>, and complete the instructions.</li><li>Press the <strong>Windows</strong> key + <strong>R</strong>, type <strong>devmgmt.msc</strong>, and press <strong>Enter</strong> to open the Device Manager.</li></ol><p>To install the audio drivers, complete the following:</p><ol><li>Right-click the device, which will have a “!” next to it to indicate a driver issue, and click <strong>Update Driver</strong>.</li><li><strong>Note:</strong> If the driver is being recognized properly but there is still a driver error, the driver will be listed as <strong>USB EMP Audio Device</strong>.</li><li>Click <strong>Browse my computer for driver software</strong>.</li><li>Select the <strong>Let me pick from a list of device drivers on my computer </strong>option.</li><li>If you see a list of hardware types, leave the <strong>Show All</strong> option selected, and click <strong>Next</strong>.</li><li>Select the <strong>Have Disk</strong> option.</li><li>Browse to the extracted folder and open the <strong>32-bit</strong> or the <strong>64-bit</strong> folder, depending on your system type.</li><li><strong>Note:</strong> To view your system type, click <strong>Start</strong>. Right-click <strong>Computer</strong>, and then click <strong>Properties</strong>.</li><li>Click the <strong>EMAUDIO</strong> (32-bit) file or the <strong>EMAUDIO64</strong> (64-bit) file. Click <strong>OK</strong>, and then click <strong>Next</strong>.</li></ol><p>To install the video drivers, complete the following:</p><ol><li>Right-click the device, which will have a “!” next to it to indicate a driver issue, and click <strong>Update Driver</strong>.</li><li><strong>Note:</strong> If the driver is being recognized properly but there is still a driver error, the driver will be listed as <strong>USB 2861 Device</strong>.</li><li>Click <strong>Browse my computer for driver software</strong>.</li><li>Select the <strong>Let me pick from a list of device drivers on my computer </strong>option.</li><li>If you see a list of hardware types, leave the <strong>Show All</strong> option selected, and click <strong>Next</strong>.</li><li>Select the <strong>Have Disk</strong> option.</li><li>Browse to the extracted folder and open the <strong>32-bit</strong> or the <strong>64-bit</strong> folder, depending on your system type.</li><li><strong>Note:</strong> To view your system type, click <strong>Start</strong>. Right-click <strong>Computer</strong>, and then click <strong>Properties</strong>.</li><li>Click the <strong>EMVIDEO</strong> file. Click <strong>OK</strong>, and then click <strong>Next</strong>.</li></ol><p>You can now open your video capture software to use with your SVID2USB23. </p><p>If you are in North America, make sure that in the <strong>Video Capture Software</strong> options, you set the <strong>Video Format</strong> to <strong>NTSC-M</strong>. Also, make sure that you have it set to capture from <strong>S-Video</strong> or <strong>Composite</strong>, depending on what you would like to use.</p> </article> </main>
