Why is DK31C3HDPD Video 1 output not working with my Mac computer? - StarTech.com IT Pro Community
<main> <article class="userContent"> <p>On the early original revision of <a href="https://community.startech.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fwww.startech.com%2Fdk31c3hdpd" rel="nofollow noreferrer ugc">DK31C3HDPD</a>, Video 1 ports (HDMI and DP) don't work when connected to some models of Mac. This limits the dock to 2x external displays, on Video 2 and Video 3 ports. </p><h2 data-id="affected-models">Affected Models</h2><p>Apple M1 Processor </p><ul><li>Mac mini (2020) </li><li>MacBook Pro (13-inch, 2020) </li><li>MacBook Air (2020) </li></ul><p>Intel Processor </p><ul><li>MacBook Air (2020) </li><li>MacBook Pro (16-inch, 2019) </li></ul><h2 data-id="updated-firmware">Updated Firmware</h2><p>This issue has been resolved with updated firmware. Currently available Revision 2 units of DK31C3HDPD <strong>already have updated firmware</strong>. The firmware of <strong>original revision units can be updated </strong>using the firmware update tool available on the "Drivers/Downloads" tab of the <a href="https://community.startech.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fwww.startech.com%2Fen-us%2Fcards-adapters%2Fdk31c3hdpd%23driver-and-downloads" rel="nofollow noreferrer ugc">product page for DK31C3HDPD</a>. Instructions for updating the firmware are found within the firmware package. Please note that the firmware update tool can only be run using a Windows computer. </p> </article> </main>
