USB56KEMH2 Fax Modem Windows 10 Setup Guide - StarTech.com IT Pro Community
<main> <article class="userContent"> <p>This guide shows how drivers look from auto-install vs. StarTech.com drivers, how to set up the modem in Windows Fax and Scan, how the adapter should appear and react, and the steps to test basic functionality on a fax/phone line.</p><p>1. After being plugged in the first time the fax modem will auto-install the generic Microsoft driver, usually version 10.x.x.x or similar. After installing the <a href="https://community.startech.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fwww.startech.com%2Fusb56kemh2%23driver-and-downloads" rel="nofollow noreferrer ugc">drivers on our website</a>, it will appear as below. </p><div class="embedExternal embedImage display-medium float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://community.startech.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fus.v-cdn.net%2F6035386%2Fuploads%2FFOSSIU4LTZM7%2Fafter-installing-our-drivers.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6035386/uploads/FOSSIU4LTZM7/after-installing-our-drivers.png" alt="After_installing_our_drivers.png" height="951" width="826" loading="lazy" data-display-size="medium" data-float="none" srcset="https://us.v-cdn.net/cdn-cgi/image/fit=scale-down,width=10/https://us.v-cdn.net/6035386/uploads/FOSSIU4LTZM7/after-installing-our-drivers.png 10w, https://us.v-cdn.net/cdn-cgi/image/fit=scale-down,width=300/https://us.v-cdn.net/6035386/uploads/FOSSIU4LTZM7/after-installing-our-drivers.png 300w, https://us.v-cdn.net/cdn-cgi/image/fit=scale-down,width=800/https://us.v-cdn.net/6035386/uploads/FOSSIU4LTZM7/after-installing-our-drivers.png 800w, https://us.v-cdn.net/cdn-cgi/image/fit=scale-down,width=1200/https://us.v-cdn.net/6035386/uploads/FOSSIU4LTZM7/after-installing-our-drivers.png 1200w, https://us.v-cdn.net/cdn-cgi/image/fit=scale-down,width=1600/https://us.v-cdn.net/6035386/uploads/FOSSIU4LTZM7/after-installing-our-drivers.png 1600w, https://us.v-cdn.net/6035386/uploads/FOSSIU4LTZM7/after-installing-our-drivers.png"></img></a> </div> </div> <p><br></p><p>2. Open Windows Fax and Scan, and then Tools > Fax Settings. The following tab is the only thing you should need to change for mirroring the image below, all other tabs have been left default.</p><div class="embedExternal embedImage display-medium float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://community.startech.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fus.v-cdn.net%2F6035386%2Fuploads%2F6472ESSDQKKP%2Ffax-settings.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6035386/uploads/6472ESSDQKKP/fax-settings.png" alt="Fax_settings.png" height="694" width="599" loading="lazy" data-display-size="medium" data-float="none" srcset="https://us.v-cdn.net/cdn-cgi/image/fit=scale-down,width=10/https://us.v-cdn.net/6035386/uploads/6472ESSDQKKP/fax-settings.png 10w, https://us.v-cdn.net/cdn-cgi/image/fit=scale-down,width=300/https://us.v-cdn.net/6035386/uploads/6472ESSDQKKP/fax-settings.png 300w, https://us.v-cdn.net/cdn-cgi/image/fit=scale-down,width=800/https://us.v-cdn.net/6035386/uploads/6472ESSDQKKP/fax-settings.png 800w, https://us.v-cdn.net/cdn-cgi/image/fit=scale-down,width=1200/https://us.v-cdn.net/6035386/uploads/6472ESSDQKKP/fax-settings.png 1200w, https://us.v-cdn.net/cdn-cgi/image/fit=scale-down,width=1600/https://us.v-cdn.net/6035386/uploads/6472ESSDQKKP/fax-settings.png 1600w, https://us.v-cdn.net/6035386/uploads/6472ESSDQKKP/fax-settings.png"></img></a> </div> </div> <p><br></p><p>3. Next, open Tools > Fax Accounts and you will see the following screen:</p><div class="embedExternal embedImage display-medium float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://community.startech.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fus.v-cdn.net%2F6035386%2Fuploads%2FAS1234TAJB5Z%2Ffax-account-adding.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6035386/uploads/AS1234TAJB5Z/fax-account-adding.png" alt="Fax_account_adding.png" height="450" width="677" loading="lazy" data-display-size="medium" data-float="none" srcset="https://us.v-cdn.net/cdn-cgi/image/fit=scale-down,width=10/https://us.v-cdn.net/6035386/uploads/AS1234TAJB5Z/fax-account-adding.png 10w, https://us.v-cdn.net/cdn-cgi/image/fit=scale-down,width=300/https://us.v-cdn.net/6035386/uploads/AS1234TAJB5Z/fax-account-adding.png 300w, https://us.v-cdn.net/cdn-cgi/image/fit=scale-down,width=800/https://us.v-cdn.net/6035386/uploads/AS1234TAJB5Z/fax-account-adding.png 800w, https://us.v-cdn.net/cdn-cgi/image/fit=scale-down,width=1200/https://us.v-cdn.net/6035386/uploads/AS1234TAJB5Z/fax-account-adding.png 1200w, https://us.v-cdn.net/cdn-cgi/image/fit=scale-down,width=1600/https://us.v-cdn.net/6035386/uploads/AS1234TAJB5Z/fax-account-adding.png 1600w, https://us.v-cdn.net/6035386/uploads/AS1234TAJB5Z/fax-account-adding.png"></img></a> </div> </div> <p><br></p><p>4. Click add, and choose:</p><ul><li>“Connect to a Fax Modem”</li><li>Name the modem (Name will not matter)</li><li>Select “Answer automatically (recommended)”</li><li>Allow the modem through the firewall if it asks for permission</li></ul><p><br></p><p>5. Sending a test fax. <em>Formatting should be area code followed by the number [Ex/ 519xxxxxxx] however this can change depending on the dialling rules of the phone line used such as having to dial 9 to dial out or requiring a country code prefix. Contact your fax/phone line provider or administrator</em></p><ul><li>As a test, enter a cellphone number as the recipient to confirm if sending works when no fax machine is available.</li></ul><div class="embedExternal embedImage display-medium float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://community.startech.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fus.v-cdn.net%2F6035386%2Fuploads%2F7JFHQF3WNJ4T%2Ftest-fax.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6035386/uploads/7JFHQF3WNJ4T/test-fax.png" alt="Test_fax.png" height="453" width="731" loading="lazy" data-display-size="medium" data-float="none" srcset="https://us.v-cdn.net/cdn-cgi/image/fit=scale-down,width=10/https://us.v-cdn.net/6035386/uploads/7JFHQF3WNJ4T/test-fax.png 10w, https://us.v-cdn.net/cdn-cgi/image/fit=scale-down,width=300/https://us.v-cdn.net/6035386/uploads/7JFHQF3WNJ4T/test-fax.png 300w, https://us.v-cdn.net/cdn-cgi/image/fit=scale-down,width=800/https://us.v-cdn.net/6035386/uploads/7JFHQF3WNJ4T/test-fax.png 800w, https://us.v-cdn.net/cdn-cgi/image/fit=scale-down,width=1200/https://us.v-cdn.net/6035386/uploads/7JFHQF3WNJ4T/test-fax.png 1200w, https://us.v-cdn.net/cdn-cgi/image/fit=scale-down,width=1600/https://us.v-cdn.net/6035386/uploads/7JFHQF3WNJ4T/test-fax.png 1600w, https://us.v-cdn.net/6035386/uploads/7JFHQF3WNJ4T/test-fax.png"></img></a> </div> </div> <p><br></p><p>6. Once the fax is attempted to be sent, a window asking for location setup will appear:</p><div class="embedExternal embedImage display-medium float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://community.startech.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fus.v-cdn.net%2F6035386%2Fuploads%2FYRDDBA9RHHPD%2Flocation-information.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6035386/uploads/YRDDBA9RHHPD/location-information.png" alt="Location_information.png" height="573" width="560" loading="lazy" data-display-size="medium" data-float="none" srcset="https://us.v-cdn.net/cdn-cgi/image/fit=scale-down,width=10/https://us.v-cdn.net/6035386/uploads/YRDDBA9RHHPD/location-information.png 10w, https://us.v-cdn.net/cdn-cgi/image/fit=scale-down,width=300/https://us.v-cdn.net/6035386/uploads/YRDDBA9RHHPD/location-information.png 300w, https://us.v-cdn.net/cdn-cgi/image/fit=scale-down,width=800/https://us.v-cdn.net/6035386/uploads/YRDDBA9RHHPD/location-information.png 800w, https://us.v-cdn.net/cdn-cgi/image/fit=scale-down,width=1200/https://us.v-cdn.net/6035386/uploads/YRDDBA9RHHPD/location-information.png 1200w, https://us.v-cdn.net/cdn-cgi/image/fit=scale-down,width=1600/https://us.v-cdn.net/6035386/uploads/YRDDBA9RHHPD/location-information.png 1600w, https://us.v-cdn.net/6035386/uploads/YRDDBA9RHHPD/location-information.png"></img></a> </div> </div> <p><br></p><p>a. Enter any information specific to the phone line / location you will be sending from to create a dialling rule as below (typically most lines will use tone dialling).</p><div class="embedExternal embedImage display-medium float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://community.startech.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fus.v-cdn.net%2F6035386%2Fuploads%2F31NHKKAJAHFX%2Fphone-and-modem-location.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6035386/uploads/31NHKKAJAHFX/phone-and-modem-location.png" alt="Phone_and_modem_location.png" height="689" width="595" loading="lazy" data-display-size="medium" data-float="none" srcset="https://us.v-cdn.net/cdn-cgi/image/fit=scale-down,width=10/https://us.v-cdn.net/6035386/uploads/31NHKKAJAHFX/phone-and-modem-location.png 10w, https://us.v-cdn.net/cdn-cgi/image/fit=scale-down,width=300/https://us.v-cdn.net/6035386/uploads/31NHKKAJAHFX/phone-and-modem-location.png 300w, https://us.v-cdn.net/cdn-cgi/image/fit=scale-down,width=800/https://us.v-cdn.net/6035386/uploads/31NHKKAJAHFX/phone-and-modem-location.png 800w, https://us.v-cdn.net/cdn-cgi/image/fit=scale-down,width=1200/https://us.v-cdn.net/6035386/uploads/31NHKKAJAHFX/phone-and-modem-location.png 1200w, https://us.v-cdn.net/cdn-cgi/image/fit=scale-down,width=1600/https://us.v-cdn.net/6035386/uploads/31NHKKAJAHFX/phone-and-modem-location.png 1600w, https://us.v-cdn.net/6035386/uploads/31NHKKAJAHFX/phone-and-modem-location.png"></img></a> </div> </div> <p><br></p><p>7. The fax should now attempt to send.</p><ul><li>If it is being sent to a fax machine:</li></ul><div class="embedExternal embedImage display-medium float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://community.startech.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fus.v-cdn.net%2F6035386%2Fuploads%2FVPGLC72A6KW8%2Fsuccessful-fax.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6035386/uploads/VPGLC72A6KW8/successful-fax.png" alt="Successful_fax.png" height="777" width="760" loading="lazy" data-display-size="medium" data-float="none" srcset="https://us.v-cdn.net/cdn-cgi/image/fit=scale-down,width=10/https://us.v-cdn.net/6035386/uploads/VPGLC72A6KW8/successful-fax.png 10w, https://us.v-cdn.net/cdn-cgi/image/fit=scale-down,width=300/https://us.v-cdn.net/6035386/uploads/VPGLC72A6KW8/successful-fax.png 300w, https://us.v-cdn.net/cdn-cgi/image/fit=scale-down,width=800/https://us.v-cdn.net/6035386/uploads/VPGLC72A6KW8/successful-fax.png 800w, https://us.v-cdn.net/cdn-cgi/image/fit=scale-down,width=1200/https://us.v-cdn.net/6035386/uploads/VPGLC72A6KW8/successful-fax.png 1200w, https://us.v-cdn.net/cdn-cgi/image/fit=scale-down,width=1600/https://us.v-cdn.net/6035386/uploads/VPGLC72A6KW8/successful-fax.png 1600w, https://us.v-cdn.net/6035386/uploads/VPGLC72A6KW8/successful-fax.png"></img></a> </div> </div> <ul><li>If it is being sent to a cellphone:</li></ul><div class="embedExternal embedImage display-small float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://community.startech.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fus.v-cdn.net%2F6035386%2Fuploads%2F1Q97R8DSVVHG%2Fcellphone-fax-ring.jpg" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6035386/uploads/1Q97R8DSVVHG/cellphone-fax-ring.jpg" alt="Cellphone_fax_ring.jpg" height="908" width="419" loading="lazy" data-display-size="small" data-float="none" srcset="https://us.v-cdn.net/cdn-cgi/image/fit=scale-down,width=10/https://us.v-cdn.net/6035386/uploads/1Q97R8DSVVHG/cellphone-fax-ring.jpg 10w, https://us.v-cdn.net/cdn-cgi/image/fit=scale-down,width=300/https://us.v-cdn.net/6035386/uploads/1Q97R8DSVVHG/cellphone-fax-ring.jpg 300w, https://us.v-cdn.net/cdn-cgi/image/fit=scale-down,width=800/https://us.v-cdn.net/6035386/uploads/1Q97R8DSVVHG/cellphone-fax-ring.jpg 800w, https://us.v-cdn.net/cdn-cgi/image/fit=scale-down,width=1200/https://us.v-cdn.net/6035386/uploads/1Q97R8DSVVHG/cellphone-fax-ring.jpg 1200w, https://us.v-cdn.net/cdn-cgi/image/fit=scale-down,width=1600/https://us.v-cdn.net/6035386/uploads/1Q97R8DSVVHG/cellphone-fax-ring.jpg 1600w, https://us.v-cdn.net/6035386/uploads/1Q97R8DSVVHG/cellphone-fax-ring.jpg"></img></a> </div> </div> <p><br></p><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line">Specific phone numbers have been edited for privacy. This guide is meant as a reference only</p></div></div> </article> </main>
