How can I resolve display flickering with my Thunderbolt 3 laptop docking station? - StarTech.com IT Pro Community
<main> <article class="userContent"> <p>If you set your display to 4K@60Hz and connect a display to the DisplayPort output on the laptop docking station, your display may flicker. This issue only affects certain monitors and is a result of an interoperability issue between the hardware used in the display and the docking station. This issue is not specific to StarTech.com docking stations.</p><div class="js-embed embedResponsive" data-embedjson="{"height":113,"width":200,"photoUrl":"https:\/\/i.ytimg.com\/vi\/QZbhPUD0LZI\/hqdefault.jpg","videoID":"QZbhPUD0LZI","showRelated":false,"start":0,"url":"https:\/\/www.youtube.com\/watch?v=QZbhPUD0LZI","embedType":"youtube","name":"How to Resolve Display Issues - Thunderbolt 3 | StarTech.com","frameSrc":"https:\/\/www.youtube.com\/embed\/QZbhPUD0LZI?feature=oembed&autoplay=1"}"> <a href="https://community.startech.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DQZbhPUD0LZI" rel="nofollow noreferrer ugc"> https://www.youtube.com/watch?v=QZbhPUD0LZI </a> </div><p>To resolve this issue, try any of the following:</p><ul><li>Connect a USB-C to DisplayPort cable from the USB-C Thunderbolt 3 port on the docking station to the DisplayPort input on the display. (StarTech.com product ID for the USB-C to DisplayPort cable: <a href="https://community.startech.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fwww.startech.com%2Fen-se%2Faudio-video-products%2Fcdp2dpmm1mb" rel="nofollow noreferrer ugc"><strong>CDP2DPMM1MB</strong></a>)</li><li>Connect a USB-C to HDMI 2.0 cable from the USB-C Thunderbolt 3 port on the docking station to the HDMI input on the display. (StarTech.com product ID for the USB-C to HDMI 2.0 cable: <a href="https://community.startech.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fwww.startech.com%2Fen-se%2Faudio-video-products%2Fcdp2hd4k60" rel="nofollow noreferrer ugc"><strong>CDP2HD4K60</strong></a>)</li><li>If you are using a dual monitor setup, connect a dual DisplayPort adapter from the USB-C Thunderbolt 3 port on the docking station to the DisplayPort input on the displays. (StarTech.com product ID for the Thunderbolt 3 dual DisplayPort adapter: <a href="https://community.startech.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fwww.startech.com%2Fen-se%2Faudio-video-products%2Ftb32dp2" rel="nofollow noreferrer ugc"><strong>TB32DP2</strong></a>)</li><li>Disable MST (Multi Stream Transport) or DisplayPort 1.2 mode on your display and enable 4K@30Hz. Refer to the information provided by the manufacturer for assistance. </li></ul><p></p><p><br></p><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line">This FAQ applies to these products:</p><p class="blockquote-line"><a href="https://community.startech.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fwww.startech.com%2Fen-us%2Fhdd%2Fbndtb4m2e1" rel="nofollow noreferrer ugc">BNDTB4M2E1</a> <a href="https://community.startech.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fwww.startech.com%2Fen-us%2Fcards-adapters%2Ftb3cdk2dp" rel="nofollow noreferrer ugc">TB3CDK2DP</a> <a href="https://community.startech.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fwww.startech.com%2Fen-us%2Fcards-adapters%2Ftb3dk2dhv" rel="nofollow noreferrer ugc">TB3DK2DHV</a> <a href="https://community.startech.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fwww.startech.com%2Fen-us%2Fcards-adapters%2Ftb3dk2dppd" rel="nofollow noreferrer ugc">TB3DK2DPPD</a> <a href="https://community.startech.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fwww.startech.com%2Fen-us%2Fcards-adapters%2Ftb3dk2dpw" rel="nofollow noreferrer ugc">TB3DK2DPW</a> <a href="https://community.startech.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fwww.startech.com%2Fen-us%2Fcards-adapters%2Ftb3dkdpmaw" rel="nofollow noreferrer ugc">TB3DKDPMAW</a> <a href="https://community.startech.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fwww.startech.com%2Fen-us%2Fcards-adapters%2Ftb3dkm2dp" rel="nofollow noreferrer ugc">TB3DKM2DP</a> <a href="https://community.startech.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fwww.startech.com%2Fen-us%2Fcards-adapters%2Ftb3dkm2hd" rel="nofollow noreferrer ugc">TB3DKM2HD</a> <a href="https://community.startech.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fwww.startech.com%2Fen-us%2Fcards-adapters%2Ftb3dock2dppd" rel="nofollow noreferrer ugc">TB3DOCK2DPPD</a></p></div></div><p><br></p> </article> </main>
