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Why can't I playback Netflix or other HDCP content with my USB video adapter?
Playback of HDCP content is not supported. Content from Netflix, Disney+, iTunes, Hulu, etc. should not be viewed on USB connected displays. We recommend using these apps on displays connected to your video card or motherboard. If using a laptop, use the integrated display, or the video ports built-in to the laptop. This…
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Are there any limitations to using DisplayLink products with my Android device as the host?
Despite the stated maximum resolution and number of displays for this product, it is currently limited to connecting a single display at 1920x1080 through the DisplayLink chipset when using an Android device as the host system. This is a limitation which affects all DisplayLink powered products, regardless of manufacturer,…
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What are the two modes on the DK31C3MNCR dock?
Modes Four lane mode (default) - Features 4K video performance with USB 2.0 480Mbps throughput Two lane mode - Features 1080p video performance with USB 3.2 Gen2 10Gbps throughput How to Switch Modes Hold power button for 4 sec to switch between two and four lane modes. Status LED Solid Green LED = Dock is powered on in…
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Can I use an MST hub connected to my laptop docking station?
This article was created from a community discussion by @BrianL No, we don't recommend using a MST hub connected to a laptop docking station. We suggest using USB video adapters if you need more monitors connected to your docking station. This FAQ applies to these…
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Why can't I get 4 displays working using MSTDP124DP with an AMD or Nvidia video card?
This article was created from a community discussion by BrianL Some video cards don't support MST at all and others might not support 4 displays over MST. Check with your video card manufacturer to make sure your video card supports MST and the number of displays you need.
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My computer doesn't support 4 displays using MSTDP124DP. How can I add more displays?
This article was created from a community discussion by BrianL We recommend using USB video adapters when an MST hub isn't an option. They can work around the display limitations of the GPU. Plus, they are easy to install and USB 3.0 versions perform very well. Examples: USB32HDES, USB32DP24K60.
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Why is DK31C3HDPD Video 1 output not working with my Mac computer?
On the early original revision of DK31C3HDPD, Video 1 ports (HDMI and DP) don't work when connected to some models of Mac. This limits the dock to 2x external displays, on Video 2 and Video 3 ports. Affected Models Apple M1 Processor Mac mini (2020) MacBook Pro (13-inch, 2020) MacBook Air (2020) Intel Processor MacBook Air…
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Practical Advantages of Thunderbolt 4
Thunderbolt 4 technology was first announced in January 2020, and the market has seen an increasing stream of new Thunderbolt 4-enabled devices. New technology can be exciting, but it’s not always clear how new features will provide a practical advantage in your specific environment. Here are three unique features of…
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Can the TB4CDOCK work with a Thunderbolt 3 Windows host?
Due to significant differences in firmware versions on Thunderbolt 3 Windows laptops, the TB4CDOCK is not currently supported on Windows-based Thunderbolt 3 hosts.
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How do the hub ports on TB4CDOCK work with a USB4 Windows host?
When the dock is connected to a Windows laptop with a USB4 port, the hub ports will each function as a USB4 port and can be used to connect USB devices and/or a single display. Some USB4 Windows laptops may support dual displays over Thunderbolt if supported by the USB4 Windows Laptop. Note: the TB4CDOCK is not currently…
