# Thunderbolt 3 to Thunderbolt adapter on MSI Z16 Creator... Blue screen **URL:** \ **Category:** Docks, Hubs, Display Adapters\ **Tags:** thunderbolt4, thunderbolt3\ **Created:** [February 15, 2022, 11:01am UTC](https://community.startech.com/t/thunderbolt-3-to-thunderbolt-adapter-on-msi-z16-creator-blue-screen/604 "2022-02-15T11:01:37Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Nanolab](https://avatars.discourse-cdn.com/v4/letter/n/ecd19e/32.png) [@Nanolab](https://community.startech.com/u/Nanolab)\ **Post date:** [February 15, 2022, 11:01am UTC](https://community.startech.com/t/thunderbolt-3-to-thunderbolt-adapter-on-msi-z16-creator-blue-screen/604/1 "2022-02-15T11:01:37Z")
Hello, I am trying to use this adapter (TBT3TBTADAP) on a new Win 10 64 **MSI Creator Z16** laptop. It has 2 USB C thunderbolt 4 capable ports. When I plug the adapter in the left side port, nothing happens. And plugging in the right side port results in a BSOD. Here’s the Whocrashed anlysis result : **On Tue 15/02/2022 17:37:46 your computer crashed or a problem was reported** crash dump file: C:\WINDOWS\MEMORY.DMP This was probably caused by the following module: [tbtbusdrv.sys](http://www.google.com/search?q=tbtbusdrv.sys) (0xFFFFF8046C704D80) Bugcheck code: 0x7E (0xFFFFFFFFC0000005, 0xFFFFF8046C704D80, 0xFFFF8307CBB2E778, 0xFFFF8307CBB2DFB0) Error: [SYSTEM\_THREAD\_EXCEPTION\_NOT\_HANDLED](http://www.google.com/search?q=MSDN+bugcheck+SYSTEM_THREAD_EXCEPTION_NOT_HANDLED) file path: C:\WINDOWS\system32\drivers\tbtbusdrv.sys product: [Thunderbolt™ Bus Driver](http://www.google.com/search?q=Thunderbolt(TM)%20Bus%20Driver) company: [Intel Corporation](http://www.google.com/search?q=Intel%20Corporation) description: Thunderbolt™ Bus Driver Bug check description: This bug check indicates that a system thread generated an exception that the error handler did not catch. A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: tbtbusdrv.sys (Thunderbolt™ Bus Driver, Intel Corporation). Google query: [tbtbusdrv.sys Intel Corporation SYSTEM\_THREAD\_EXCEPTION\_NOT\_HANDLED](http://www.google.com/search?q=tbtbusdrv.sys+Intel%20Corporation+SYSTEM_THREAD_EXCEPTION_NOT_HANDLED) Can someone help me on this subject please ? Thanks a lot in advance ! ---
**Author:** ![AthaT](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.startech.com/athat/32/22_2.png) [@AthaT](https://community.startech.com/u/AthaT)\ **Post date:** [February 15, 2022, 3:22pm UTC](https://community.startech.com/t/thunderbolt-3-to-thunderbolt-adapter-on-msi-z16-creator-blue-screen/604/2 "2022-02-15T15:22:31Z")
Hello Nanolab, thanks for posting on Community! Unfortunately, the TBT3TBTADAP is not compatible with Thunderbolt 4 computers, per the compatibility notes from the product page: ![1.png](https://us.v-cdn.net/6035386/uploads/MA7ROWZYI3KQ/1.png) I’m sorry I don’t have better news for you, but this isn’t something we expect to work correctly with a Thunderbolt 4 laptop such as the MSI Creator Z16. Hopefully, you can return the adapter if you’re within the return period of the place of purchase or repurpose it for use with a Thunderbolt 3 laptop. Additional information about the features and compatibility of this adapter can be found on the Technical Specifications tab of the product page here: [https://www.startech.com/tbt3tbtadap](https://www.startech.com/tbt3tbtadap) Atha ---
**Author:** ![Nanolab](https://avatars.discourse-cdn.com/v4/letter/n/ecd19e/32.png) [@Nanolab](https://community.startech.com/u/Nanolab)\ **Post date:** [February 17, 2022, 2:38am UTC](https://community.startech.com/t/thunderbolt-3-to-thunderbolt-adapter-on-msi-z16-creator-blue-screen/604/3 "2022-02-17T02:38:58Z")
Thank a lot for your help ! Now to find if such an adapter exists somewhere… My Startech is still used on another th3 laptop anyway.