Hello @gmarler,
Thank you for trying that reset procedure. I am glad to hear that it gave you enough clues to help diagnose the HID port issues.
We can certainly help some more with the bottom HID USB port. You may want to try another simple USB device on that port, like a standard wired USB mouse any other simple USB device.
If that bottom USB device still doesn’t work with a different device, try those reset steps once more.
Let me know how that test goes and if the port is still not behaving for you I will connect you directly with our support team for the next steps.
Keep me posted and we will do our best to get this resolved for you.
Sincerely,
@DavidF