Why are keyboard hotkeys not working with my KVM?

Racks, Shelves, KVMs
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Ensure your specific KVM does support the use of keyboard hotkeys. This information can be found in the product overview or the product manual.

USB Hub port instead of Keyboard port

The USB Hub ports do not support hot keys. Plug the keyboard into the Keyboard specific port on the KVM and then try hot keys.

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If it does not work, do KVM reset following these steps, or check out the video guide here: How do I reset a KVM switch if video or USB stops working correctly? - Racks, Shelves, KVMs - StarTech.com Community

  1. Shut down all computers and displays

  2. Unplug everything from the KVM (Video cables, Power and USB)
  3. Plug in the DC power adapter to the KVM switch, it will default to port 1
  4. Connect the video cables for the console monitor(s)
  5. Power on the monitor(s) and wait 15 seconds
  6. Connect the keyboard and mouse to the designated keyboard and mouse ports
  7. Connect the Video and USB cables between the KVM and PC1
  8. Make sure PC1 is selected and power on the PC
  9. Repeat step 7 and 8 for the remaining PC

Wireless keyboard/mouse combo

Unless your specific KVM has a Keyboard+ port, hotkeys are not supported with wireless keyboard/mouse combos. We recommend using a wired mouse and keyboard in this case.

This FAQ applies to these products: SV1107IPEXT SV1108IPEXT SV1108IPPOW SV1115IPEXT SV1631DUSB SV1631DUSBU SV1631DUSBUK SV1631HD SV1641HDIE SV1653DXI SV1654DX4I SV211DPUA SV211HDUA SV211K SV211KDVI SV211KUSB SV215MICDVIA SV215MICUSBA SV221DVIDD SV221NANOU SV231 SV231DD2DUA SV231DDUSB SV231DDVDUA SV231DLU3A SV231DPDDUA SV231DPDDUA2 SV231DPU SV231DPU34K SV231DPU3A SV231DPUA SV231DVGAU2A SV231DVIDDU SV231DVIUA SV231DVIUAHR SV231DVIUDDM SV231HDMIUA SV231HDU3A SV231MDPU2 SV231QDVIUA SV231TDVIUA SV231U3A SV231UADVI SV231UAF SV231USB SV231USBA SV231USBAN SV3253DXI SV3254DX4I SV411K SV411KUSB SV431DD2DUA SV431DDUSB SV431DDVDUA SV431DHD4KU SV431DLU3A SV431DPDDUA2 SV431DPU3A SV431DPU3A2 SV431DPUA SV431DPUA2 SV431DUSB SV431DUSBU SV431DVGAU2A SV431DVIDDU SV431DVIUA SV431DVIUAHR SV431H SV431HDU3A SV431HDU3A2 SV431TDVIUA SV431U3A SV431USB SV431USBA SV431USBAE SV431USBDDM SV441DUSBI SV831DUSB SV831DUSBAU SV831DUSBU SV831DUSBUK SV831DVIU SV841DUSBI SV841HDIE SV231HU34K6 SV231QDPU34K SV211HDUA4K