I have a W11 PC into which I have just installed the USB-C port PCIE card.
When connecting to a Quest3 headset, I get a warning that the port is only running at USB2.
I have tried flipping the cable at both ends, and changing the ports.
Note that I have an identical PC with a different USB-C card in it, and it is working correctly as expected (the cables are also identical).
I tried running the firmware updater, but it was unable to find the device.
I tried installing the drivers but Windows is telling me that the latest drivers are already installed. I tried installing the driver manually as per the text file, but I got the same message.
Is there anything else I can try before removing the card?
Just chiming with what I found (but can’t exactly explain why).
I found as soon as I disconnected the device connected to the ON-BOARD USB-C port, then the problem device came good and was happily detected as a USB3.1 connection.
I didn’t think the on-board device would share power with the PCIE card, but there must have been some sort of conflict there?
Sorry to hear about your experience with the card. Given the nature of the issue, we would like to gather a bit more information pertaining to the setup being used with the PEXUSB312C3.
Can you confirm the full model of the computer or motherboard you have the card installed into?
Also, can you confirm what specific cable (Meta OEM or 3rd party) and its length you are using to connect to the Quest3?
Lastly, is the warning coming from within the Meta connection software or from within Windows?
Hi Josh, as noted I’ve managed a work-around, so at least the card is working when I unplug my other USB3 device from the on-motherboard port.
If you’d still like to help identify the root cause:
Motherboard ASUS for i7 (sorry specific model not known)
3rd party, USB3.2 Gen 2 cable, 3 metres
When installing the card, I noted in the instructions that connecting power to the card was required if you also wanted charging from the Port. Do you think that connecting power to the card might allow it to operate alongside the on-board USB3, OR do some motherboards ONLY support one USB3 bus at a time? The motherboars is about 4 years old.
The on-board power connector for this card should not affect its speed capabilities, but it is something we can try just to rule it out. A motherboard only supporting one USB3 bus at at time is also not something I’ve come across before.
You mentioned you have a work around however if you are still interested in troubleshooting with us, the best thing we could do next is swap test with various devices and connections. From personal experience i know that the Quest3 is very picky with its connections so what we would want to do is try the headset with the OEM Meta cable, as well as try a different USB3 device connected to our card instead (removing the headset from the setup entirely) just to see if there is similar behavior.
If possible, we would also want to test the card on another computer to see if it behaves the same.