Hello! I recently installed a StarTech RKCONS1708K KVM in my rack and cabled it all in, however after initially getting into the OSD I noticed that it seems to have a constant caps lock that I cant disable, I tried to see if a keycap was stuck but none were, the capslock light isn’t on, but if I hold shift while typing it will show in lowercase. Thus I screwed up the password I had created in my admin account and can no longer login after restarting it to see if that fixed the issue.
I had seen steps for supposedly resetting the login on the questions board of the StarTech product page for this KVM, but it hasn’t been working for me so I just wanted to ask, maybe I’m not following the directions correctly?
All I need is a way to reset the login without having to get into the OSD, as the login it currently has is unknown, I can manage with the capslock if it is just by default or just defective. I do however need a way to get into my KVM, so any help would be greatly appreciated.
I have a RACKCONV1701 that has a password set that I do not know and I cannot access any machines as a result. I also want to factory reset this device and remove that password. I cannot find anything in the manuals or online to address this. Can yoo help?
Hello @paulororke and thank you for your interest in our Community.
I am sorry to hear about the issues you are experiencing with our rack console. As mentioned above, for security reasons: I would invite you to please contact us directly at support@startech.com. We can then forward the correct reset steps to you.
Please add case number CAS-47441 to the subject line of your email.
Thank you in advance and we look forward to hearing back from you!
Hello @Alseadi and thank you for your interest in our Community.
From your description, this does not appear to be a StarTech.com product. Would it be possible to please double-check the brand and model (product ID) of the KVM in question please?
