XL1708 LCD kvm reset password

Hello i got a password problem with XL1708 LCD kvm console and i need help to reset the password asap please

Thanks

Hello @Alseadi and thank you for your interest in our Community.

From your description, this does not appear to be a StarTech.com product. Would it be possible to please double-check the brand and model (product ID) of the KVM in question please?

We look forward to hearing back from you!

Emmanuel B.