If the monitors are rotated 90 degrees to the side, the outer edge hangs about 4 cm lower than the side near the wall. The arm is supposed to support monitors up to 5 kg. Mine weigh just under 3 kg. Why can’t the arm hold them?
I wanted to position the monitors as shown in the photo. I can’t even compensate for the height difference using the adjustment screws.
Hello @Sven,
Thank you for your interest in our Community, I am sorry to hear about the frustration with our ARMDUALWALL.
Can I please ask the models of the monitors for reference?
Could I also clarify, does the outer edge hang like this only when you rotate the arm like pictured or if you position it straight ahead does it look the same?
This information will help in determining our next steps. I look forward to hearing back from you.
Lukas T
