Good afternoon,
We have recently purchased a 19" Privacy Screen manufactured by StarTech. However, when we attached it there were coloured stripes all across the monitor and it was extremely uncomfortable on our eyes.
This isn’t very suitable for staff members that use the computer daily. Is there a reason why the privacy screen is creating such a poor display?
Kind regards,
Stephen
Hello @SBennettLHMP,
Thank you for contacting us here on the StarTech.com Community for the first time!
I am sorry to hear about the trouble with the coloured strips on the monitor. This kind of output does not sound right.
We would definitely like to know more about the privacy screens, monitors, and other factors like the setup setups taking and the lighting. Could you share the product ids or part numbers, quantities, and any details about these other factors we will be happy to take a look.
If this effect is something that you can capture in a photo, you are welcome to share the photos also.
I will do my best to help make it easier to view your monitors using the privacy filters.
Sincerely,
Hi David,
Thanks for your response.
I’ll add the photo to this message so you can see the effect I’m referring to. I must also note that it has the same effect when using the other side.
Kind regards,
Stephen
Hello @SBennettLHMP,
Thank you for returning with this photo. This looks like very strange output.
May I ask which privacy screen you have? The part number or the product id will help me begin to understand what is occurring.
If you prefer you are also welcome to reach out to our technical support team directly. https://www.startech.com/en-us/support
Please let us know how you wish to proceed. We can continue on this page too, include as much detail as you can including quantities, and the installation steps.
Sincerely,
Hi David,
On the packaging, the part number is # 1954-PRIVACY-SCREEN.
Kind regards,
Stephen
Hi @SBennettLHMP,
Thank you for confirming the part number. Can you please also provide the following:
Again, we look forward to your reply. And as David mentioned if you wish to speak with one of our Technical Advisors directly, please don’t hesitate to reach out via the Live chat widget on our website or one of our other contact methods found here: StarTech.com Support United Kingdom
Sincerely,
Hi Adam,
We only ordered one privacy screen.
We were attaching it to a DELL P190St Monitor.
The privacy screen was installed using the adhesive strips in Method 1 of the guide.
Kind regards,
Stephen
Hello @SBennettLHMP ,
From the picture, it looks like one of the protective film may still be attached to the screen. Have you made sure to remove the protective film from both sides of the privacy screen?
Emmanuel B.
