Please help me to resolve this as it is a nightmare when trying to having meetings via teams!
Thanks
Grant
Issue:
During Microsoft teams video calls the screens flash on and off and switch order randomly. I can identify any action that causes this to happen as occurs at random during calls. It does not happen when not using Microsoft Teams video calls.
Attempts to solve the issue:
I have reinstalled the latest version of DisplayLink Manager installed (1.11.0 Build 28). I have checked the cables. I have reinstalled Teams.
Setup:
I am using a 2023 MacBook Pro and 3 x Dell U2715H screens at 2560 x 1440 & 60 Hertz all connected with displaylink cables via a StarTech.com USB-C & USB-A Dock (Hybrid Universal Triple Monitor Laptop Docking Station DisplayPort & HDMI 4K 60Hz - 85W Power Delivery, 6x USB Hub, GbE, Audio - USB 3.1 Gen 2 10Gbps (DK31C3HDPDUE)).
I can provide some troubleshooting suggestions to try and narrow this down. In cases like this, testing with various configurations can help to narrow down where the troubleshooting focus is needed.
The first and most beneficial test I would recommend would be to test this same configuration with an alternate laptop and observe if the same issues are encountered.
Depending on the outcome of that first test, if the same issue is encountered with another laptop I would suggest slowly removing connected devices from the setup to see if any one device could be a cause. So any devices you have connected to the DK31C3HDPDUE or directly to the laptop whether USB devices and individual monitors if you remove them one at a time and then test to see if the removal of any single device stops this behavior.
Also, if this issue is only encountered when using the Microsoft Teams app, it may also be beneficial to reach out to Microsoft directly to see if they have any insight on this.
You may also reach out to one of our Technical Advisors directly for any further assistance or troubleshooting based on the outcomes of the above recommendations. You can reach us using the Live Chat feature available on our website at www.startech.com.