Purchased a new GPU with only HDMI and DP ports. Connected one screen via DP fine. 2nd screen is a 1440p DVI input only, so purchased a Startech DP2DVID2 adapter (DisplayPort to DVI Dual Link Active Adapter - DisplayPort to DVI-D Adapter Video Converter 2560x1600)
On boot everything works great, but after a couple of minutes the DVI screen goes fuzzy, like a layer of “snow” over the image… I have to unplug the DP or USB cable from the adapter, and reconnect, then it’s fine again for a while, but will occasionally go fuzzy again after a few hours.
Is my adapter faulty?
I’ve tried different DP ports, different USB ports, and even a 3rd screen which is also 1440p DVI only.
Hello @Spaceboy and thank you for your interest in our Community.
For this type of situation, it is always best to test with different equipment in order to isolate where the issue is from (test with a different computer, DVI cable and monitor). This will then allow you to know which device is causing the issue and seek a solution in that direction.
From what I can see, you have been in contact with our Technical Support in order to find a solution. Please let us know if you require any further assistance from us and have an excellent day!
Thanks - I’d already tried different monitor, different cable, different DP ports and usb ports and it’s 100% the adapter.
Unfortunately it looks like I’ll be returning it and going with another brand. Further research leads me to think it’s HDCP related.
HDCP (High-bandwidth Digital Content Protection) is an encryption protocol designed to protect digital content from unauthorized copying. It either allows the content to be displayed or it doesn’t, so it wouldn’t cause the image to become fuzzy or unclear. The issue you’re experiencing is likely due to other factors such as signal degradation, cable quality, or the adapter itself. I would recommend to follow the instructions provided by our Support Team during your chat conversation.
Yes, if the item is defective, the solution is to get it replaced. I do apologize for the inconvenience but this isn’t an expected behavior for this device. So as long as you’ve verified by testing with a different video source, DVI cable and monitor: this would indeed confirm that the unit you have is likely in need of a replacement.
Please note that this product is protected by a 3 years warranty, so the replacement is fully covered.
Please let us know if you require any further assistance from us and have an excellent day!
Hi, yes, I needed to contact support and get the new firmware file from them.
Was quick and easy once they responded, but it took several weeks of constantly emailing them and asking on here before they responded.
I don’t have access to it currently, but if you’re still waiting tomorrow, reply here and I’ll see if I can upload the firmware file and instructions for you.
Thank you for your proactivity in helping out, we certainly appreciate it. However, I’ve had to remove your link for security reasons which I’m sure you can understand: we cannot allow unverified programs or files to be recommended for our products. We certainly appreciate the intent and do apologize for the edit.
@Dio , I’m sorry to hear you’re still experiencing issues with this adapter. Since you already have a case open with our Technical Support team, please continue working with them to resolve this matter.
This approach ensures that your situation is handled accurately and securely by our official support team. They’ll guide you through the proper steps tailored to your specific case.
