I’ve had this dock for a while and it has been great on my M2Pro MacBook Pro with dual displays as far as the displays go, I can run two 4K panels easily.
Problems start with the Ethernet interface: I notice that it doesn’t reach anywhere near gigabit throughput - it tops out around 200Mbit.
Using a USB3 gigabit ethernet adapter plugged into the dock’s usb port, again the speed tops out around 200Mbit. Less than half USB2.0’s rated 480Mbit
So, it looks like the dock is limiting the speed somehow. Is this normal?
Move over to a different computer, a Dell Precision Laptop with TB4 and latest Win 11… Up to about six months ago, it worked pretty much as well as the Mac - good displays, but speed limited on USB and Ethernet. It also had a bug where the Ethernet would stop working after a couple of hours and then refuse to work - even plugging the dock and plugging it in again unless the PC was hard rebooted.
Now, it has developed another regression that the USB and Ethernet won’t work at all on the PC. No amount of driver cleaning and reinstallation has revived it. The USB controller shows up when the dock is plugged in, but no devices are ever recognised.
Go back to Mac, and it’s fine (albeit slow).
Is there a firmware update for this dock? Is mine broken?
Hello @AndyK and thank you for your interest in our Community.
For situations like this, the best way to troubleshoot is to try the following steps:
Test on different ports of your computer.
Test with different network cables and locations.
Cross-test with the same laptop and cable, but with a different Ethernet adapter.
Test on a different laptop.
Make sure to try without drivers (default) as well as with our latest drivers installed.
If these steps do not resolve or at least isolate the source of the issue (which is your case from your previous comments), the next step would be to contact our Technical Support while in front of the setup in question. We’ll be able to perform some live troubleshooting and replace the device if deemed defective.
If you read the text of my message, you’ll see I tried all of those that would apply. Some of your suggestions would not be appropriate with this device. It looks like a standard ‘have you tried turning it off an on again’ cut and paste reply.
Hello @AndyK. I did mention in my response that you have already completed these. The reason why I still listed them is because our answers on a public place like here are meant to help not only you, but anyone else having a similar problem or product to yours. However I assure you: every single step is applicable to your product.
In your specific case, as mentioned above, the recommendation for the next step is to contact our Technical Support while in front of the setup in question. With a more direct understanding of your situation and contextual information (LOT, place and date of purchase, etc.), we’ll then be able to either find a solution (if something more specific comes up), or replace your device if deemed defective.