Hello, Lukas,
We have updated the Graphics Drivers using the Intel drivers and unfortunately it yielded the same result. We have downgraded the drivers again.
However, I found an article that states the Intel Iris Xe Graphics Driver version 27.20.100.9466 and above are incompatible with DisplayLink 4K adapters, which is what the Startech dock has. DisplayLink was said to be aware of the issue and was working on a long term solution for this, but the following article was published on 4/22/21 and I don’t believe there has been a long term solution found yet. Although it appears some issues with Dell and other manufacturers’ docks were resolved using a firmware update.
Article is here for reference: https://kb.plugable.com/docking-stations-and-video/displaylink-displays-not-working-after-windows-update-or-intel-graphics-driver-update
Also, according to another article found here: https://www.kensington.com/en-ca/news-index—blogs–press-center/docking–connectivity-blog/how-to-solve-the-displaylink-black-screen-issue-on-11th-gen-intel-cpus/
The DisplayLink software and drivers are fully up-to-date, but still not working.
Is there any chance that there could be a firmware update for this dock in the future that might resolve or is this something that your technical/engineering team could look into?
Thanks!
Jay