Hi Startech.com community. First time poster here.
I have a user having issues with a Startech USB-C & USB-A Dock Hybrid Universal Laptop Docking Station (DK30C2DPEP) connected to his ThinkBook 15 G2 ITL (20VE003KUS) laptop.
The user reports that the external monitors, USB keyboard and mouse, and Ethernet will intermittently stop working on it. Also, the laptop will stop charging and switches to battery. Also, sometimes when booting, the system will freeze at the BIOS screen, unless the dock gets disconnected.
After 30 seconds of leaving it unplugged and plugging it back in, it still won’t work. It eventually starts working again after leaving it for an extended period of time and reconnecting.
We have updated the BIOS and drivers on the laptop fully. The drivers of the dock are up-to-date. We have tried connecting the dock to the USB-C and Thunderbolt ports on the left side and both do the same thing. We also tried another of the same model of dock and it does the same thing.
We tried a second dock of the same model, brand new out of the box and it did the same thing as above.
I believe there is a compatibility issue with the dock or maybe something in the BIOS that needs adjusting to get it to work properly.
Thanks in advance!