Hello @BCTJayS
- ,
In addition to asking for the models of the monitors being used, could I also confirm the following:
Is our included Thunderbolt 3 cable being used to connect the dock to the computer?
- When connecting the computer, is it being connected to the Thunderbolt 3 host port on the front of the dock or a different port?
- Is our included power supply being used?
Lukas T