I have an XMP Neo 17 (E23) with a TB4 port and am using the 132ue-tb4usb4dock with 4 identical 1920x1080 60Hz portable monitors connected to it. When waking up the system from a sleep state, the system crashes. After the reboot, the 2 monitors connected to group A do not get any video signal. I have to switch 132ue-tb4usb4dock off and on and only then all monitors get video signal.
It’s obvious that the current firmware of 132ue-tb4usb4dock does not cope well with the laptop entering and exiting the sleep state.
Hello @Mediterrano and thank you for your interest in our Community.
If the computer itself crashes (like a BSoD), I would rather recommend contacting XMG’s Support to see if there aren’t any firmware updates or video updates (graphics card) for the laptop. Disconnecting and reconnecting the dock may simply act as a trigger to renegotiate the signal.
Have you tried without monitors connected to the dock? This could also help isolate if the issue is specifically from having something Thunderbolt connected (our dock), or from having an active video connection.
We look forward to hearing back from you!
Emmanuel B.
After some more testing, the DS works perfectly with 1 or 2 monitors attached. When 3 or 4 monitors are attached, it struggles when Windows wakes up from sleep ie. the monitors flicker, turn black several times, the resolution changes several times back and forth etc. One of every 3-5 times, when the Win 11 Pro system is waking up from sleep, it crashes with the message DAM_WATCHDOG_TIMEOUT.
I have tested it countless times using 2 different laptops:
XMG Neo 17 (E23) | 17.3 QHD 240Hz | INTEL i9-13900HX | NVIDIA RTX 4070
CLEVO PD70SND-G | 17,3 QHD 240Hz | INTEL i9-13900HX | NVIDIA RTX 4060
and 3 different monitors, all 15.6-inch Full HD monitors, bought on Amazon.de.
B09237LL5Q
B0D44Q9DJ8
B07S2QK29B
The test results do not change no matter:
.) which of these 3 monitors are used
.) how the monitors are connected (DP, HDMI, DP & HDMI, same group ports on the hub, different group ports on the hub)
The test resuts depend SOLELY on the number of the monitors attached.
Hello @Mediterrano,
For this type of issue, it may be best to perform LIVE troubleshooting with one of our advisors. I would recommend contacting our LIVE Support Chat using the same email as here. This will link you to your existing case and allow you to continue the troubleshooting with my colleague.
We look forward to hearing back from you.