My company has just freshly bought 4Digit Combination Laptop Locks (LTLOCKNBL) for wedge security slots. We’ve followed the instructions to set a new combination, that worked fine. But when we connect the lock to the slot and want to turn the digits so it’s safely locked, it doesn’t actually work most of the time. Meaning: sometimes the little number wheels can be turned, sometimes they are fixed as if the lock isn’t properly adjusted. We tried more than one lock on more than one laptop, we tried to find out why it does sometimes work and sometimes not (turn the lock, shake it etc.), but so far we cannot find out what the problem is. Since it mostly doesn’t work, it’s quite annoying. Do you have further instructions that could help?
While I can’t say for this particular item, I have found that for simple combination locks, pulling on the shackle can cause issues you describe. I suggest pushing it completely “closed”, and then trying the dials. —- Though having looked at the pictures, I’m not sure how much you can do.
Thank you for the hint. In this case it didn’t help, but I’m glad for anything that I could try.