When I plug in the cable to the USB-C port on my laptop, the monitors aren’t recognised and the brightness on the laptop goes up & down. Additionally, it seems like it’s trying to charge the Mac but can’t, battery flicks between charging & not charging. I’ve used various wall outlets and it’s the same thing. Has anyone had this issue before? I followed all instructions with downloading firmware, Displaylink software etc.
Edit - just to add to this, I’ve tried a different docking station to make sure it’s not the USB-C port on the Mac and it’s fine, charges it without issue. I think there’s definitely an issue with the Startech dock.
We appreciate you taking the time to post on our Community forum!
We are sorry to hear that you experienced difficulty with our 116U-USBC-DOCK, as this is not expected behavior for our docking station. Would it be possible to confirm the following information below?
Is the included USB-C cable being used?
Would it be possible to temporarily test another computer?
Lastly, you mentioned you have tried another docking station. Is that docking station another 116U-USBC-DOCK or is it perhaps a different make / model?
Thank you in advance, and we look forward to hearing from you!
Thanks for getting back to me, I did a live chat with support this morning. It turns out the cable that came with the dock was the issue. I found another USB-C to USB-C cable and that worked. CAS-72384 for your reference should now be closed. All working now.