Monitor loses the correct resolution 1680x1050

General
1

I have a Startech.com 2 port DVI VGA USB KVM switch. Every time I switch from one PC /Win11 to the other, the 1st monitor loses the correct resolution 1680x1050 . I then have to disconnect the monitor plug from the switch and reconnect it; then the correct resolution appears again. Is there anything I can do to solve this problem?
Thank you

2

Hi @Goeller and thank you for posting on our StarTech.com Community!

First, I want to confirm the specific KVM switch model you are using. Based on your description, it sounds like it may be our “SV231DDVDUA”. Can you confirm that is the product ID of the one you are using?

Now there are some things I can suggest as some initial tests/troubleshooting steps. First, try a full KVM reset. The steps for this are as follows:

  1. Shut down all computers and displays
  2. Unplug everything from the KVM (Video cables, Power and USB) and leave for at least 2 minutes
  3. Plug in the DC power adapter to the KVM switch, it will default to port 1
  4. Connect the video cables for the console monitor(s)
  5. Power on the monitor(s) and wait 15 seconds
  6. Connect the keyboard and mouse to the designated keyboard and mouse ports
  7. Connect the Video and USB cables between the KVM and PC1
  8. Make sure PC1 is selected and power on the PC
  9. Repeat step 7 and 8 for the remaining PC

If that does not resolve it, test with a different monitor in place of the one having this issue and confirm if the issue persists. This will determine if the issue is specific to one physical monitor.

Also confirm if this behavior happens for both PC’s connected to the KVM. You mention this happens when switching from one PC to the other. Does it matter which PC is being switched to? For instance, PC1 > PC2 or PC2 > PC1?

Depending on the results of the full KVM reset and the outcome of the tests I mentioned, I would also invite you to contact one of our Technical Advisors directly using the Live Chat feature on our StarTech.com website. They would be able to assist further with some real time troubleshooting to more quickly narrow down what could be the cause of this issue. We look forward to hearing from you!

Adam S.