Cant get the 6P6G-PCIE-SATA card to be seen on a MSI Pro B760-P WIFI-DDR4 Motherboard, tried different slot and updated the BIOS to the latest version and still no go. This is the second card I tried, I returned the first one thinking it was bad. This on Win11 with the latest updates. The only other card plugged in is a Gigabyte GeForce RTX 4070 WINDFORCE OC 12G Graphics Card.
Hello @Andre and thank you for your interest in our Community.
I am sorry to hear about these issues. Have you made sure to try the card while having disk drives connected to it? And if so, have you tried different drives, making sure there isn’t one that’s perhaps defective or incompatible?
Ultimately, I would also recommend trying the card in a different computer.
We look forward to hearing back from you.
Emmanuel B.
Hi Emmanuel, I have 6 drives connected to it and I tried removing some of them with no difference. All the drives worked fine on a previous motherboard. I dont have another computer to try it on. Win 11 does not see it at all. All the BIOS setting are the default ones.
Thank you for your response.
I have prepared a case number for you and sent you an email.
I would invite you to respond to the email or contact our Support referencing your case: CAS-130702.
We look forward to hearing back from you.
Emmanuel B.
Hello @Andre,
As per our conversation over email, my recommendation would be to return the card back to the original place of purchase as we have determined that your motherboard unfortunately isn’t compatible with the current equipment.
I sincerely apologize for the inconvenience. Please let us know if there is anything else we could do to help.
Emmanuel B.
Hello Emmanuel,
I just stumbled about this thread and I think, I might have some kind of a simmilar case. I bought a 6P6G-PCIE-SATA-Controller and installed it on my AsRock B760M-ITX/D4 WiFi Board. I have booted the System with HDDs attached to the controller but it wasn’t recognised by the system at all. Is the controller possibly a bad one or is it incompatible with my setup too?
Thanks in advance,
Julian
Hello @julaho, thank you for your interest in our Community.
Although the problem may look similar, this type of situation is quite rare. Most of the time, issues like this can be caused by..
- An installation problem (wrongly inserted or not pushed in fully)
- PCI Express slot physical or configuration issue (ex: using an x16 slot in PCIe v4.0 mode)
- BIOS configuration issue
- SATA cables used
- SATA drives used or tested
- OS support (Windows, Mac, Linux, etc.)
- Usage issues (trying to connect a drive after the computer has already booted)
..or even simply not knowing about the necessity to initialize a brand new drive in Disk Management before it can show up as a drive letter in your Computer’s file browser.
For this reason, I would invite you to first try these elements mentioned above. An excellent troubleshooting tip is also to try swap-testing items. For example, make sure to:
- Try more than one drive.
- Confirm the drives to work if connected to an internal SATA port instead of our card.
- Try our card in a different computer.
If after all of this, you are still unable to get our controller card working, then please gather the test results and contact our Support Team for further assistance.
I hope this helps, and I wish you an excellent day!
Emmanuel B.
Hello Emmanuel,
thanks for your testing suggestions. Actually I tried all these before:
- Plugged the card in several times - I’n sure it’s correctly inserted
- I tried PCIe Auto mode first but also PCI3 3.0 did nor work
- tbh: I can’t rule out BIOS settings at 100% but I’m pretty sure I configured it properly
- the used SATA-cables worked fine before and afterwards with my LSI HBA
- the SATA drives worked before and afterwards fine with my LSI HBA
- I tried the controller with Proxmox 8.4.1 but even if it wasn’t supported by this distribution, I assume I’d see the controller via lspci - right?
Actually I’m not able to try the card in another computer. Referring to the posts above where you were able to determine that the card is not compatible, I had hoped you could give me an information für the compatibility with my mainboard too. Because, if it should be compatible, I might have gotten a bad one. Otherwise I’d be interested in why such kind of a controller card shouldn’t be compatible with a modern mainboard.
Should I still contact the Tech Support?
Thanks a lot and best regards
Julian
Hello @julaho,
The previous user had an old version of the card. The ideal way to verify would be to use the card in a different computer, even if only for testing purposes.
Otherwise, I would indeed recommend you to contact our Support Chat or Phone if none of the above resolved the issue, preferably while in front of the equipment in question.
Emmanuel B.