StarTech USB32HD2 - Multiple Monitors Freeze Intermittently

Docks, Hubs, Display Adapters
18

Hi David,
Our IT has been researching and we are waiting on a new MS driver to solve the issue. The driver used for the USB32HD2 does not release the memory and eventually freezes.

  1. How many USB32HD2 units do you have in total? Including units that do not have this issue. I am not sure, our associates are spread out and I do not have access to those numbers.
  • You mentioned that several associates are experiencing their monitors freezing up intermittently however only 1 was noted above.
  • Are multiple associates using the same USB32HD2? No
  1. How many USB32HD2 units are experiencing the issue? We have 10 that reported and the rest are using the workaround until a driver is available. Rather than unplugging the adapter, kill the process(es): “Windows Driver Foundation” via the task manager that’s accessible by right-clicking the taskbar and choosing “Task Manager”.
  2. Have the USB32HD2 worked correctly for you before, or has this issue persisted since the beginning? Worked before a MS update that happened around Nov. 2023.
  • If the USB32HD2 has worked correctly for you before, did anything change before it stopped. Yes, there was a Windows 11 Pro update in Nov. 2023 and the issue started happening.
  1. When were the USB32HD2 adapters purchased? Various dates. The latest one I received is Part#1523010521.