Super disappointed in this product paid $230 for it to be plug and play went 4 hours of trouble shooting from drivers to product drivers to device manager complete trash for the price, will be returning immediately and just upgrade my actual Ethernet adapter on my board, If anyone has the same issue save the money and time. No help and ridiculously overpriced. PC reads it and everything just doesn’t work, Am5 B650 plus MB/ so my hardware is not the issue
Hi there @Xvpr30, I’m sorry to hear about the issues you’ve experienced.
To function correctly, the TB310G2 requires a Thunderbolt 3, Thunderbolt 4, or Thunderbolt 5 host port. Many B650 boards do not have a Thunderbolt port, only USB-C. These two ports physically look the same, but at a protocol level are different. I know you said your motherboard isn’t the issue, but do you mind if I ask what the specific make and model is just to double-check and see if I can spot any potential issues with it?
Additionally, are you able to clarify what you mean by it doesn’t work? As in, is Device Manager seeing it, but it has an error code, or, are you unable to apply an IP config to the TB310G2?
If you’d prefer to speak directly with one of our Technical Advisors, you may do so by going to StarTech.com, and accessing our chat widget in the bottom right corner, or, by calling us +1 (800) 265-1844 if you are located in the US or Canada.
I hope to hear back soon!