Hi i connect to my Asus Z790-I To the Thunderbolt 4 port…
I See on my thunderbolt control a thunderbolt conttoller one with thunderbolt 4 generation (1137)., two ports , security : protecciont with dms of the kernel, and firmwrae version of nvm : 38.0
I See the link are on bluie on the thunderbolt port, assume are fine
On Windows device manager i can see the network port, but i see with and exclamation
On the properties i see (on spanish i translate), this device is bloked,they start when user are not started ¿? (error 55)
On the bluetooth devices and devices i see on the marvell
We appreciate you taking the time to post on our Community forum.
We are sorry to hear that you experienced difficulty with our TB310G2. The TB310G2 is plug and play so this is not expected behavior. Would it be possible to provide the following information to help determine the source of the issue?
What operating system is running on the computer?
Do you just have one of the TB310G2?
Can you please confirm the latest Intel ThunderBolt drivers are installed from Asus’s website?
Thank you in advance, and we look forward to hearing from you!
My TB310G2’s are also not working… Looking in Device Manager tells me “The drivers for this device are not installed”. This is on every single computer in our environment, running both Windows 10 and Windows 11, with 2 adapters that we just received. I’ve installed the latest Thunderbolt driver from Dell’s website (really just links to the Intel one…) Words cannot explain my confusion here
What operating system is running on the computer? → Windows 11, lastest version
Do you just have one of the TB310G2? → Yes, only one
Can you please confirm the latest Intel ThunderBolt drivers are installed from Asus’s website? → I Install the lastest driver from asus web site, yes., and the lastest bios from asus z790-i
i take a look on some bios options., but the only i see the device connected is with the default options.
I Think there are some problem with the driver
Its important i don t work a lot with thunderbolt devices. On the intel thunderbolt i see its connected device, and i don t need to aprobe and nothing.
