Your laptop might not support Power Delivery or might have specific charging requirements. For example, if your laptop requires exactly 60W of power and a USB-C adapter between the charger and the laptop consumes some of the 60W, your laptop might not recognize that it is getting enough power.
For more information about Power Delivery, refer to the manufacturer of your hardware.
This FAQ applies to these products: CDP2DVIUCP CDP2DVIUCPW CDP2HDUACP CDP2HDUACPW CDP2HDUCP CDP2HDUCPW CDP2VGAUACP CDP2VGAUCP CDP2VGAUCPW DK30CH2DPPD DKT30CDVPD DKT30CHPDW DKWG30DPHPD HB30C3AGEPD HB30C4AFPD MST30C2DPPD MST30C2HDPPD TB3DKDPMAW US1GC301AU US1GC303APD US1GC30PD CDP2HVGUASPD DKM30CHDPD 115B-USBC-MULTIPORT 120B-USBC-MULTIPORT 122-USBC-HDMI-4K-VGA 127B-USBC-MULTIPORT CDP2HVGUASPD CDP2HVGUASPD DKT31CH2CPD3 102B-USBC-MULTIPORT HB31CM4CPD3