Monitors losing signal connected to DK31C2DHSPDUE docks - Windows 11 Dell 5550 laptops

Docks, Hubs, Display Adapters
1

Monitors will randomly go dark for a few seconds and then reactivate (not a power issue). The make and model of the attached monitors vary as do the connections. We are having the issues with monitors attached to all 3 video ports.

We have started our 2025 laptop deployment and have put over a hundred of these docks in the field so far and we have hundreds more to go.

I need to know if there are any known issues with docking stations with Product ID:DK31C2DHSPDUE and how to address it.

Thanks for any guidance you can provide

2

Hello @Tech1,

Thank you for posting on the Startech.com Community. I am sorry to hear that you are experiencing these issues with our DK31C2DHSPDUE.

We are not aware of any issues with DK31C2DHSPDUE like you are describing and will be reaching out to you directly in order to investigate this issue with you and troubleshoot.

Lukas T