I just purchased the PM1115UW to use my old HP Color Laserjet 1600 on the network, but am having problems using the supplied software.
It allows me to start it up, but on searching for the server, it dumps me back out.
I can get into the webpage on my network, but it does not allow usage of the server software, so what is going wrong? I tried using it as an administrator, and compatibility with windows 7, but no difference.
Do I have to use the webpage all the time?
Hello @DerickB,
Welcome to the StarTech.com Community.
I am sorry to hear about the difficulty experienced with the software supplied with the PM1115UW.
The software is definitely optional and is not required. The web interface can be used to set up the PM1115UW on the network initially. Once the unit is available on your network any additional setup steps can be performed using the options built into the operating system on the computers in your network.
Have you found our installation guides on here on the StarTech.com Community? I will share a couple of links
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How do I install PM1115UW on Windows or macOS? - Check the link to the pdf manual at the top of this page
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With PM1115U2 in Windows, how do I add the printer to my computer from my print server?
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YouTube - How To Manually Install Your Print Server Windows and MacOS - PM1115UW | StarTech.com
I hope that these links help you get up and running. But let me know if you have more questions. We certainly do our best to make sure the PM1115UW is working correctly for you.
Sincerely,
I got it working but when it starts printing it does not stop. It keeps printing page after page.
So there is another problem in the set up of the printer with it.
The printer is a HP Color LaserJet 1600 and it has always worked ok with the USB connection, so there must be a problem with the setup of the TcpIp port.
Hello @DerickB,
Thank you for confirming that you were able to get the PM1115UW up and running.
I am sorry about continuous printing issue experienced with the HP Color LaserJet 1600 when connected to the PM1115UW.
There are definitely a few things to try to resolve this.
To isolate the issue, we might suggest setting up another computer on your network with the PM1115UW and test to see if the issue persists there. If he issue does not persist then it may be good to focus on the drivers and settings on the first computer. If it dose persist on a second computer we may want to check the PM1115UW settings directly or review compatibility with the printer.
On the main computer may want to confirm the driver used for the HP printer or try a different driver if there are other versions available.
Are either of these tests possible?
You are certainly also welcome to reach out to us directly for live support: StarTech.com Support
Please let us know if these suggestions are helpful, and we can certainly recommend some more steps.
Sincerely,
Exactly the same problem. Multiple identical tasks are created and the printer constantly prints. HP 1018 printer. Tried drivers from 1020 and 1022.
Windows 11.
Hello @xmaster.denis,
Thank you for posting on the Startech.com community.
I am sorry to hear about the difficulty with the PM1115UW.
Can you please go to Control Panel > Hardware and Sound > Devices and Printers > Right click the printer > Printer Properties and in the Ports tab, try disabling the “Enable bidirectional support” option if it is on?
Can I also ask if this is happening across multiple computers or just one?
I look forward to hearing your results.
Lukas T
1 Like
Thank you very much for the advice. When bidirectional support is turned off, tasks appear in print jobs but do not print. All tasks have the status “Completed.” The same thing happens on another computer with Windows 11. On Mac OS everything works as it should without any issues. But I need to be able to print from a Windows computer as well. Are there any other suggestions on what can be done? I am open to any suggestions.
Hello @xmaster.denis,
Thank you for testing with the bidirectional printing setting disabled and confirming that the behavior is only happening with Windows computers.
Can you please try deleting the printer entry in Windows, then re-add it following the steps for “Setting up a Printer in Windows” beginning at the bottom of page 8 of our setup guide https://sgcdn.startech.com/005329/media/sets/PM1115UW-Setup-Guide/PM1115UW%20Setup%20Guide.pdf
When you reach Step 6, instead of changing the Device Type to Custom leave the device type as Standard and Generic Network Card then click Next, which will skip steps 7 and 8.
After the steps above, I would also recommend to disconnect the power from the print server for about 10 seconds and then connecting it again before trying to send another print job.
If you continue to have the same issue, can you check your print queue for the printer to see if Windows is creating the print job multiple times or if it only creates a single print job that is sent to the print server?
Lukas T
1 Like
Thank you for your help. I did as you suggested. I chose the 1022 printer. Sending to print started happening instantly. But Windows also filled the print queue on the print server in one second. Because of this, I disabled “Enable bidirectional support” and hooray, it started printing only one page. Thank you. One more question. Is it possible to implement the duplex printing process somehow? When the printer is connected to the computer via USB, it prompts to press a button in the window when a page needs to be flipped.
Hello @xmaster.denis ,
Thank you for your question about the duplex functions. This sounds like a manual duplex option for a printer that does not have an automatic duplex feature.
If this function is a feature of the printer that requires additional communication beyond the standard printing functions then I would not anticipate it will be possible. The PM1115UW is designed for broadly compatible printing support. This means that some special features may not be possible.
I did take a moment to review and see which printer you are working with. I checked the manual from HP for the Color LaserJet 1600 and it would seem that this may be a feature that requires the computer to manage the print queue directly. The PM1115UW manages an independent print queue. So if my assumption about the driver is correct I would not expect manual duplexing to work.
You are certainly welcome to test with the printer drivers to see if that feature works, it may depend on the implementation. However, I might caution that since it is a manual process there may also be issues if there are multiple different print jobs.
I am curious to know if it does work for you.
Please let us know if you test that out or have any other questions.
Sincerely,